Figure 1: Voluntary contributor registration

1. Registration as Voluntary Contributor

Anyone who wishes to contribute voluntarily to the Social Security system must register using the Application for Registration as a Voluntary Contributor. This process includes:

• Submitting demographic details (name, birth details, marital status)
• Providing proof of identity (birth certificate, photo ID, marital documents)
• Filling in previous employment and income information
• Defining contribution levels (earnings, monthly income)
• Selecting effective date of voluntary coverage
• Uploading supporting documents

Once submitted, the request is routed to the Social Security Board for review and approval. Upon approval, an SSN is issued, and the user profile is activated in the system.

2. eServices Available to Registered Voluntary Contributors

Figure 2: Voluntary contributor e-services portal

Once approved, voluntary contributors gain full access to the SSAS eService Portal and can perform the following actions:

Profile & Information Management

• Edit profile and contact information
• Manage spouse and dependents
• Submit registration information change requests

Contributions & Assessment

• File annual or monthly contribution assessments
• View historical assessments
• Adjust declared earnings (within allowed percentage)

Payments & Delinquencies

• Initiate payment requests
• Make multi-method payments for due contributions
• View payment history and receipts
• Track and resolve delinquencies

Benefits & Claims

• Submit benefit claims (e.g., pensions, survivors)
• Track claim status and payment records
• Submit Certificates of Life annually for pension eligibility

Other Services

• Access accrued credits
• Download and submit supporting documents
• Request help via helpdesk or system messages

3. Optional Transitions

Voluntary Contributors can later request a status switch to:

• Self-Employed
• Employee

These are processed via separate applications and approvals in the system.