Interact SSAS Compliance Suite Overview

The Compliance Suite in Interact SSAS is a comprehensive set of modules designed to ensure that all entities—employers, healthcare providers, individuals, and financial institutions—comply with social security regulations. This suite supports enforcement through proactive audits, structured debt recovery, delinquency identification, fraud prevention, detailed case tracking, and full document lifecycle management. Each module in the suite plays a role in identifying, documenting, and resolving compliance issues across all aspects of social security administration.

Compliance Management

Figure 1: Compliance Audits Schedule

Purpose: Ensures employers fulfill legal obligations related to employment reporting, wage and contribution filings, and payment compliance. It provides tools for scheduling audits, documenting findings, recommending corrective actions, and pursuing legal enforcement when necessary.

• Employer Monitoring: Tracks wage reports, employee counts, payments, and documentation.
• Audit Workflow: Manages scheduling, checklists, findings, legal escalation, and court orders.
• Audit Setup: Configure audit reasons, scope, performance cycles, documents, and action types.
• Legal Integration: Supports lawsuits and court order tracking.
• Dashboard & Reporting: Offers real-time status dashboards and alerts.

Integration: Links tightly with Employer Management, Contributions, Delinquency, and Case Management.

Arrears Installment Agreements

Figure 2: Arrears Installment Agreement

Purpose: Manages the structured repayment of unpaid employer contributions identified during audits. Allows for court-ordered or negotiated installment plans.

• Auto-generated from audit outcomes.
• Includes full schedule setup: principal, interest, frequency, method, and duration.
• Approval workflow with employer signature and portal review.
• Visual payment tracking with color-coded statuses.
• Full financial tracking and reporting.

Integration: Connected to Case Management and triggers notifications and compliance reviews if defaults occur.

Delinquency Management

Figure 3: List of Delinquence Requests

Purpose: Identifies and manages entities failing to meet obligations such as filing, payments, or providing accurate records. Can be triggered automatically or manually.

• Triggers: Based on predefined compliance rules or manual request.
• Entities Covered: Employers, individuals, healthcare providers, and others.
• Status Management: Assign severity, reasons, alerts, and enforcement steps.
• Removal Workflow: Formal process for delinquency revocation without erasing history.
• Audit Trail: Full record of changes, actions, and reasons.

Integration: Seamlessly linked with Compliance, Contribution Filing, Case, and Legal modules.

KYC Management (Know Your Customer)

Figure 4: KYC Update

Purpose: Maintains accurate, up-to-date information and documents for all stakeholders. Enforces periodic updates to reduce fraud and ensure regulatory compliance.

• Defines KYC info segments and required documents by customer group.
• Sends automatic update requests and allows online submission.
• Officers review and approve or reject updates.
• Inactive status applied to uncompliant entities.
• Full workflow and case escalation for unresolved issues.

Integration: Supports integration with Case Management for escalated compliance issues.

Case Management

Figure 5: Case Definition

Purpose: Handles investigations related to all transactions in the SSAS ecosystem (e.g., registration, audits, benefits). Facilitates legal, compliance, and internal reviews.

• Open cases for any transaction or compliance violation.
• Document-driven case resolution with notes, findings, and recommendations.
• Assign cases, create child/parent relationships, forward for expert review.
• Configurable workflows and escalation paths.
• Detailed reporting and audit tracking.

Integration: Linked with Registration, Contributions, Compliance, Delinquency, and Benefit modules.

Documents Tracking and Management

Figure 6: Document Upload

Purpose: Provides centralized control for all documents supporting SSAS transactions. Ensures secure, approved, and traceable document handling.

• Associates documents with entities and specific transactions.
• Defines mandatory vs optional documents.
• Custom types and validation rules (e.g., based on claimant profile).
• Secure storage, versioning, and retrieval tools.
• Workflow-based review and approval process.
• Robust search and document status indicators.

Integration: Fully embedded across all SSAS modules: from Registration to Legal.