In order to protect the data-integrity of all demographic data for individuals, Interact SSAS has an airtight method to ensure that all data is as accurate as possible at all times.
Accuracy is best achieved if each individual can review and confirm their own data and can alert the social security authority if there are any inaccuracies or changes which need to be corrected.
The Interact SSAS portal allows individuals to see their demographic data and submit Registration Information Change Requests online. These change requests can be due to incorrect original data-entry or due to changes in circumstances.
The request for change can be issued by the individual through e-Services, with accompanying supporting documents, and once approved, the data will automatically be updated as per the information provided by the individual. There is no need for manual corrections to be done as the system will automatically update the records with the data that has been approved.
Note that any such changes will be kept in an audit trail to ensure that the chain of events which led to the change is documented and can be retrieved in case of an audit or other cases.
Key Features
- Online application form for changing an individual’s registration information.
- Submitted by individuals or by SSA internal user.
- Allows changes to all regular demographic information.
- Seamlessly integrated with the individual’s profile.
- Workflow driven.
Overview
Adding New Registration Information Change Requests
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- the request can be issued through e-Services by Individual or directly in the system by an internal user at the social security administration
- user can find a table or list which includes the change requests that have already been submitted through the system.
- The requests include those that are created by SSA internal user/officer and those that are submitted by individuals.
Changes can be requested for Name, Address, Place of Birth or Date of Birth.
Updating Registration Information Change Request
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- Below is the Registration Information Change Request form as accessed by an individual through e-Services
- SSA users can find a listing of “Registration Information Change Requests” that are already submitted through the system.
- If a user wants to update a request, then he/she will click on update button beside the change request.
- The change requests can only be updated before Approval/ Rejection.
- Below is the Registration Information Change Request form as accessed by an individual through e-Services
Deleting Registration Information Change Request
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- SSA user can delete a request by clicking on “delete” icon beside the request that he/she needs to delete in the “registration information change” table list.
Approving Registration Information Change Request
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- To approve the Request, SSA user should change the Status as “Approved” and select who approved the change request in “Approved by” field and Choose “Approval date”.
- By Clicking on “Update” button the request will be approved and changes will be automatically applied to requester’s profile.
- A success message “Registration Change Request” Updated Successfully” will display at the top of the page.
REJECTING REGISTRATION INFORMATION CHANGE REQUEST
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- To Reject a request, user should change the Status into “Rejected” and Specify the Rejection Reason from the predefined Rejection Reason list (this list is defined based on Client’s requirements). User who rejected the request will be selected and displayed in “Rejected by” field and “Rejection date” will also be selected and saved.
- As the “Registration change request” is rejected, the individual details will not be changed.