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  1. From Independence to Inclusion: Cabo Verde’s Social Security Journey

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    | Blog
    May 24, 2025
    The archipelago nation of Cabo Verde (Cape Verde), located off the west coast of Africa, has experienced a remarkable evolution in its social security system since gaining independence from Portugal in 1975. This development reflects the country’s broader journey from a post-colonial state to a stable democracy with a growing economy. Despite limited resources and geographic challenges, Cabo Verde has established one of the more robust social protection systems in sub-Saharan Africa. This article examines the initiation, reforms, and current state of Cabo Verde’s social security system, highlighting both achievements and ongoing challenges. Historical Context and Initiation (1975-1990s) Post-Independence Foundations When Cabo Verde gained independence in 1975, it inherited minimal social protection structures from the Portuguese colonial administration. The newly formed government, led by the African Party for the Independence of Guinea and Cape Verde (PAIGC), faced the daunting task of building social protection mechanisms from scratch while dealing with...
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  2. Improving Customer Experience in Social Security with Interact SSAS Self-Service Features

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    | Blog
    February 27, 2025
    In today’s fast-paced world, user experience is a cornerstone of any successful digital platform—especially in the realm of social security, where sensitive personal data and financial well-being are at stake. Traditionally, individuals seeking social security services had to navigate cumbersome processes: long lines at physical offices, voluminous paperwork, and time-consuming follow-ups for status updates. However, the advent of digital transformation has paved the way for more efficient, user-friendly, and secure interactions. One of the leading innovations in this space is the self-service functionality of Interact SSAS (Social Security Administration System). This blog explores how Interact SSAS revolutionizes the social security experience by allowing users to create e-service profiles, request Social Security Numbers (SSNs), manage personal information, and apply for benefits—all in a single, user-friendly digital environment. The Evolving Landscape of Social Security Services From Traditional to Digital For decades, social security services operated through manual and paper-based procedures. Individuals had...
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  3. From Provident Funds to Social Security: An Exploration of Caribbean Transitions and the Role of Interact SSAS

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    | Blog
    December 26, 2024
    Across the globe, governments have long recognized the importance of ensuring that their citizens have some measure of financial security in retirement or in times of unforeseen hardship. Two primary models have been historically dominant in providing such protection: provident funds and social security systems. Though both aim to support workers financially, they differ in their structural underpinnings, their mechanisms for contribution and payout, and how risk is distributed among participants. In the Caribbean, many countries have undertaken a major transition over the past few decades—shifting from provident funds to more comprehensive social security or national insurance schemes. This blog post examines the differences between these two systems, the reasons behind the Caribbean transition, the technicalities involved in converting one type of fund to another, and how platforms like Interact SSAS can facilitate the ongoing administration of legacy provident fund claims even after the national system has morphed into social...
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  4. A Look at Compensation for Dependents Following Employment-Related Deaths

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    | Blog
    December 2, 2024
    The concept of compensating dependents for the loss of a breadwinner due to an employment-related accident or injury has evolved significantly over the years. Today, robust systems ensure financial security for surviving family members, reflecting society’s recognition of the risks faced by workers and their families’ dependency on their income. A Brief History of Employment-Related Death Benefits The introduction of employment-related death benefits can be traced back to the industrial revolutions of the 19th and early 20th centuries, a period marked by significant economic transformation but also dangerous working conditions. As industrialization grew, so did workplace hazards, leading to numerous fatalities and injuries. To address this, governments began introducing workers’ compensation laws. The first comprehensive law was passed in Germany in 1884, with other countries following suit. These laws ensured that workers (or their dependents) received compensation for workplace injuries or fatalities without needing to prove employer negligence, establishing a...
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  5. How Interact SSAS Supports Global Invalidity vs. Disability Benefits

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    | Blog
    December 1, 2024
    Although often used interchangeably, invalidity benefits and disability benefits differ in purpose, scope, and eligibility criteria. Invalidity Benefits: Definition: Invalidity benefits are designed for individuals who are unable to work due to a permanent physical or mental condition. The emphasis is on long-term or lifelong incapacity. Eligibility: Typically requires a medical certification confirming that the condition is unlikely to improve and prevents all forms of work. Duration: These benefits often continue until the recipient reaches a certain age (e.g., retirement) or until the condition improves. Examples: Invalidity Pensions or Grants, often based on an individual’s contribution history. Disability Benefits: Definition: Disability benefits are broader and cater to both short-term and long-term disabilities. They may cover partial disabilities or those that still allow some form of work. Eligibility: May include individuals with partial incapacities or those whose condition does not completely prevent work but requires additional support. Duration: Can be temporary...
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