Figure 1 – Interact SSAS Case Management Framework

The Case Management module in Interact SSAS is a comprehensive module system designed to handle the investigations on any issues within the system. of any case opened in the administration of social security matters to ensure full compliance with all social security laws and regulations. It plays a pivotal role in tracking and managing cases related to any and all social security transactions, including contributions, benefit claims, and payments.

Core Purpose:

The Case Management module allows social security officers to open, manage, and track cases based on customer or internal transactions. It facilitates the investigation, approval, or rejection of these cases and is tightly integrated with other SSAS modules, enhancing a smooth workflow and collaboration.

Key Functions:

1. Opening Cases:

• Social Security Officers can initiate a case for any transaction (e.g., registration, benefit claims, contributions, audit, payment, etc.).
• The case is routed to a Case Officer for investigation, who can review and request further documentation.

2. Linked to Other Modules:

• Case Management is linked to all other SSAS modules (such as registration, contributions filing & payment, compliance, and delinquency), allowing cases to be automatically triggered or manually opened from different transaction points.

3. Document Management:

• The module is highly document-intensive. Documents supporting each case are tagged and uploaded through the integrated Document Management Module.

4. Workflow & Case Assignment:

• The Case Officer reviews the case, collects additional information if necessary, and approves or rejects the case.
• Cases can be reassigned to other officers if needed, and multiple cases can be linked to the same transaction.

5. Inter-Case Relationship:

• Multiple cases (with their own hierarchy) can be linked to a single transaction, allowing parent-child relationships between cases, ensuring complex scenarios are handled addressing multiple issues at the same time. comprehensively.

6. Case Forwarding:

• Cases can be forwarded between Case Officers for specialized input or further review.

7. Case Notes & Recommendations:

• Officers can add detailed case notes, findings, and recommendations for each case, which helps ensure that all aspects are documented.

8. Flexible Approval & Closing:

• Cases can be approved, rejected, or closed based on the investigation outcome. Additional cases can also be opened if new issues arise.

9. Reporting & Tracking:

• Comprehensive reporting tools allow users to track case statuses, history, and officer actions. Detailed case reporting ensures transparency and accountability.

10. Compliance Integration:

• The module is integrated with the Compliance and Audit Management features, allowing cases to trigger delinquency actions based on audit findings or non-compliance.

11. Support for all Social Security Administration Transactions:

• The module supports various social security transactions initiated through the SSAS applications, including registration, contribution filings & payment, benefit claim filing & payment, delinquency management, compliance management, SSN applications, and more.

12. Configurable Workflow:

• The approval workflow for cases is configurable, allowing different organizations to customize it to their specific policies.

In conclusion, the Case Management module in Interact SSAS is designed to streamline and centralize the handling of social security cases, prevent fraud and identify errors. It enhances efficiency by integrating with all other Interact SSAS modules, enabling seamless management, compliance tracking, and transparency in social security administration processes.