Interact SSAS e-Services is a secure and user-friendly online portal that allows all stakeholders—including Individuals, Employers, Self-Employed persons, Voluntary Contributors, Survivors, and Courts—to manage their Social Security transactions online, 24/7. Built for modern Social Security Administrations, the platform ensures complete digital interaction with minimal manual data entry and seamless integration across all modules.

Key Features

Secure Online Access

• Users request access based on their role

• Once approved, they can log in securely

• Access transaction history, submit applications, and exchange messages with the Social Security Administration

Individual e-Services

Figure 1: Employee e-Services with Benefit Claim Menus

Figure 2: Employee e-Services with Application Menus

• Apply for a Social Security Number

• Submit registration and information change requests

• View and update personal records (employment, benefits, dependents, medical visits, bank details)

• File benefit claims (sickness, maternity, survivor, age, etc.)

• Submit grievances, Certificates of Life, education verifications, and Representative Payee applications

• Send and receive secure messages through the platform

Employer e-Services

Figure 3: Employer e-Services

Figure 4: Employer e-Services with Activity Menus

• Apply for Employer Social Security Registration Numbers (ESSRN) and Employer Identification Numbers (EIN)

• Review and approve employee registrations

• File and pay contributions

• Request refunds or submit contribution adjustments

• View and pay penalties for late filings or payments

• Communicate with the administration via a secure messaging portal

• Access the Employer Electronic Record (ESSRN details, employee list, contribution records, audits, legal actions, and more)

Seamless Workflow Integration

• All data flows automatically between relevant users and departments

• Eliminates duplicate data entry and accelerates processing

Smart Forms and Dynamic Applications

• Role-specific forms adapt to user profiles

• Mandatory documents can be uploaded with applications

• Automated routing of requests for faster review and approval

Comprehensive User Profiles

• Individuals can view their full profile including demographic info, employment history, contributions, and benefit claims

• Employers can review their organization’s profile, employees, filings, payments, audits, and legal status

Figure 5: Self-Employed e-Services

Figure 6: Survivor E-Services

Stakeholders Supported

• Employees and Individuals: Manage their records, apply for benefits, and maintain up-to-date information

• Employers: Handle all transactions related to contributions, registrations, and compliance

• Self-Employed and Voluntary Contributors: File contributions and update key personal details

• Survivors: Submit claims and necessary certificates

• Courts and Legal Entities: Access authorized data for enforcement and legal purposes

Benefits of Using Interact SSAS e-Services

• 24/7 availability from any device

• Completely paperless interaction

• Faster processing of applications and claims

• Real-time tracking of submission status

• Integrated messaging and document exchange

• Strong compliance support and audit readiness

• Fully customizable for each country’s legal framework

Empower your Social Security Administration with Interact SSAS e-Services—streamlining communication, improving transparency, and enabling digital-first service delivery.