The Email and Message Management module in Interact SSAS enables Social Security Administrations to effectively communicate with employers, individuals, and other stakeholders. This module provides tools for managing email templates, sending messages, tracking notifications, and ensuring secure exchanges of information. It integrates seamlessly with other Interact SSAS modules to streamline correspondence related to social security transactions, compliance, and benefit claims.

Features and Processes

Email Management

• Enables administrators to manage emails efficiently.
• Allows users to define email templates for automated and manual communications.
• Supports configuration of sender and recipient details.
• Integrates with eServices, compliance, contribution, and benefit claim workflows.

Message Templates

• Users can create standardized email templates to ensure consistency.
• Templates are categorized based on language and subject.
• Supports dynamic merge fields for personalized content.
• Allows preview and modification of templates before deployment.

Creating a New Email Template

• Users can create any new email template.
• Users will enter a template name, subject, sender email, and recipient email.
• Users can configure the email body using merge fields to insert dynamic content.
• Users can save the template for future use in workflows and notifications.

Updating and Deleting Email Templates

• Existing templates can be modified to update content or recipient details.
• Users can delete obsolete templates, ensuring only relevant templates are available.
• Deleted templates are permanently removed from the system.

Messages and Notifications

Managing Messages

• Allows the Social Security Board to send and receive messages from employers and individuals.
• All messages appear on eServices portal of employers and individuals.
• Provides a complete history of sent and received messages for transparency.

Sending Messages

• Users select recipients using a search function by name, address, or group.
• Messages can be categorized by predefined subjects.
• Supports direct communication between administrators and beneficiaries.
• Confirmation messages ensure successful delivery.

Viewing and Managing Received Messages

• Received messages appear in an organized list with filtering options.
• Users can open messages to view detailed content and respond if necessary.
• Messages remain stored for record-keeping and auditing purposes.

Integration with Other Modules

• Linked with Compliance Management for sending audit-related notices.
• Integrated with Contribution Management for employer notifications.
• Supports Benefit Claims Processing to send claim status updates.
• Works with e-Services for beneficiary self-service communication.

The Email and Message Management module enhances communication efficiency within Social Security Administrations by providing structured and automated messaging tools. It ensures timely notifications, secure exchanges, and seamless integration with core SSAS processes, improving engagement with employers, beneficiaries, and other stakeholders.