Survivor eServices Overview

General Summary

The Survivor eServices module in Interact SSAS provides a comprehensive platform for survivors of deceased insured individuals to manage their social security-related processes. It allows users to apply for benefits, update personal information, and track claims, ensuring streamlined access to survivor entitlements.

Key Features and Sections

Login Page

• Users access the Interact SSAS portal via a browser and enter login credentials.
• The home page provides quick navigation to essential functions such as applications, profile management, and system messages.
• Users can access support services via the Help Desk and Help icons.
• Applications menu offers access to benefit applications, registration updates, and other services.
• Users can view past actions in the Action History tab.
• The Applications History form displays previous application submissions.

Edit Profile

• Allows survivors to update their personal information.
• Necessary updates can be made, and changes are saved by clicking the “Update” button.
• Changes may only become effective after review and approval by a SSA officer, depending on the configuraiton.

General Tab

• Displays general survivor details, including name, social security number, and registration information.
• Users can update details and save changes.

Dependents Management

• Users can add and manage dependents.
• Includes details such as Social Security Number, name, birth details, nationality, address, and living situation.
• Allows for dependent updates, deletions, and new additions.

Spouses Management

• Users can add and manage spouse details.
• Includes spouse’s Social Security Number, name, birth details, nationality, marriage details, and marital status.
• Users can update or delete spouse records as necessary.

Addresses

• Displays and manages survivor address details.
• Users can add, edit, or remove addresses as required.

Employment History

• Allows survivors to view and update employment details.
• Includes employer name, job title, employment dates, earnings, and social security contributions.

Benefit Claims

• Provides an overview of benefit claims submitted by the survivor.
• Displays claim number, date, entitlement policy, beneficiary group, processing office, claim administrator, and status.

Benefit Payments

• Displays details of benefit payments received.
• Includes claim number, date, pay cycle, payment period, benefit type, amount, and bank details.

Certificate of Life

• Lists all certificates of life submitted to confirm the survivor’s eligibility for benefits.
• Displays pension type, claim number, submission deadlines, request date, and status.

Certificate of School

• Tracks annual school certificates required for dependent survivors above 16.
• Displays student number, applicant name, and attachments.

Registration Information Change Requests

• Users can submit registration change requests for various reasons.
• Allows submission, updates, and tracking of Registration Information Change Request.

Survivors Benefit Application

• Survivors can apply for benefits, including survivor pensions and grants.
• Provides guided forms for different applicant types (spouse, dependent children, parents, and grandparents).
• Includes sections for deceased insured details, relationship verification, and required documents.

Claim for Funeral Grant

• Allows survivors to claim funeral expenses for deceased insured persons or dependents.
• Requires submission of supporting documents such as death certificates, receipts, and authorization letters.

Death Benefit Application

• Enables survivors to apply for death benefits.
• Includes detailed sections for deceased information, surviving spouse details, dependent children, and supporting documents.

Bank Payment Order

• Allows survivors to define or update their bank details for benefit payments.
• Includes fields for account information and verification documents.

Representative Payee Application

• Enables users to appoint a payee for beneficiaries unable to manage their benefits.
• Includes details of the beneficiary, applicant, legal representative, and bank information.

The Survivor eServices module in Interact SSAS ensures that survivors of insured individuals can efficiently manage their benefits and related processes. By integrating multiple services into a single platform, it provides a structured, transparent, and user-friendly system for survivors to access their entitlements, track applications, and ensure compliance with social security regulations.