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  1. Why Social Security Organizations Should Resist the Do-It-Yourself Tech Temptation

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    Why Social Security Organizations Should Resist the Do-It-Yourself Tech Temptation Introduction Public social security institutions increasingly face pressure to modernize their information systems while controlling costs, improving service delivery, and maintaining compliance with evolving legal frameworks. In this context, some organizations consider developing enterprise software internally, often motivated by dissatisfaction with past vendors, perceived loss of control, or the belief that in-house development will be cheaper and better aligned with institutional needs.  However, extensive academic research in software engineering, information systems, and public administration suggests that large-scale, mission-critical enterprise systems are among the most difficult and risky categories of IT projects, particularly when developed in-house by organizations whose core competencies lie outside software engineering. Over time, internal development efforts frequently result in costs that equal or exceed commercial alternatives, while exposing institutions to substantially higher operational, technical, and governance risks.  This essay argues that the decision to build enterprise social...
  2. Data Migration in Social Security: The Hardest Part of Modernization—and the Part You Cannot Shortcut

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    Data Migration in Social Security: The Hardest Part of Modernization—and the Part You Cannot Shortcut By Francis Tots For social security institutions, “data migration” is often described as a workstream inside a core-system modernization program. In practice, it becomes the single largest determinant of whether modernization succeeds, whether benefits and contributions remain trustworthy, and whether the new platform earns institutional legitimacy. That is because social security modernization is not only a technology change; it is a transfer of legally meaningful history—people, rights, obligations, decisions, and payments—into a new operational reality.  It doesn’t matter which software solution you are implementing; the reality remains the same: the data is key to the success of the project. IT directors across the world already know the basic storyline: legacy systems are aging, policies evolve faster than code, customer expectations rise, and interoperability with national ID, tax, civil registry, and banking or mobile money becomes...

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